PRIVACY POLICY (RipSol Ltd)

RipSol Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or use our services.

1. Data Controller

RipSol Ltd is the data controller for all personal data processed through this website and our services.

RipSol Ltd
Lee-on-the-Solent, United Kingdom
Email: info@ripsol.net
Website: https://www.ripsol.net
We provide accountancy, engineering consultancy and coaching services.

2. Personal Data We Collect

We collect the following categories of personal data:

Website & Enquiry Data

  • Name

  • Email address

  • Phone number (optional)

  • Message content

  • Any information you choose to submit via forms or email

Client Data (when you become a client)

  • Business information

  • Financial information required for accountancy services

  • Project information for engineering consultancy

  • Coaching‑related information you choose to share

Technical & Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time on site, and interactions

  • Cookies and analytics data

We do not collect special category data unless you voluntarily provide it (e.g., coaching information).

3. How We Use Your Data

We use your information to:
• Respond to enquiries
• Provide our services
• Maintain client records
• Improve our website
• Meet legal and regulatory obligations
• Manage billing and communication
We do not sell or share your data with third parties for marketing.

4. Legal Basis for Processing

We process your data under the following lawful bases:

Purpose                                                                               Data Type                                 Legal Basis
Responding to enquiries                                              Contact data                             Legitimate interests           
Providing services                                                           Client data                                 Contract                                 
Maintaining financial records                                    Client data                                 Legal obligation
Analytics & website improvement                           Technical data                         Consent
Optional information you choose to provide      Any                                               Consent

 

Legitimate interests include operating and improving our business, responding to enquiries, and ensuring website security.

You may withdraw consent at any time.

5. Data Sharing

We may share your data with trusted third‑party processors who help us operate our business, including:

  • Website hosting provider

  • Email hosting provider

  • Cloud storage services

  • Accounting software (for client work)

  • Analytics providers

  • IT and security providers

These processors act under written agreements and only process data on our instructions.

6. International Data Transfers

Some of our service providers may store or process data outside the UK/EEA (for example, email or cloud services).

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK Addendum to the EU Standard Contractual Clauses

  • Adequacy decisions

  • Contractual safeguards

We store data securely using reputable systems and take reasonable steps to protect it from loss, misuse or unauthorised access.

7. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: up to 12 months

  • Client financial records: 7 years (legal requirement)

  • Coaching notes: up to 12 months after final session

  • Engineering project data: up to 7 years

  • Emails: up to 3 years

  • Website analytics: 12–26 months depending on provider settings

After these periods, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (where legally possible)

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact: info@ripsol.net

You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk

9. Cookies

Our website may use cookies for functionality and analytics. You can manage cookies through your browser settings.

10. Automated Decision‑Making

We do not use automated decision‑making or profiling.

11. Children’s Data

Our services are not directed at children, and we do not knowingly collect data from individuals under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.